At PAX Creative Co., clear expectations help us give your project the time and attention it deserves. Please review these policies before booking.

Booking Confirmation

Appointments are scheduled through Acuity Scheduling. Your booking is confirmed once you receive a confirmation email and complete any required payment or agreement.

Submitting an inquiry does not reserve a date.

Deposits and Payments

Any required deposit, remaining balance, and payment deadlines will be shown before you complete your booking.

Your booking details will explain whether the deposit is refundable and whether it can be applied toward a rescheduled appointment. Please review these terms before paying.

Cancellations and Rescheduling

If you need to cancel or reschedule, email SUPPORT@PAXCREATIVECO.COM as soon as possible.

Rescheduling is subject to availability. Any cancellation deadlines, fees, or deposit conditions will be disclosed before you book.

Late Arrivals and Missed Appointments

Please arrive on time and ready for your session. If you are running late, contact us as soon as possible.

A late arrival may reduce the time available for your session, since we may have another appointment afterward. Any additional consequences for late arrivals or missed appointments will be explained in your booking details.

Weather and Unexpected Circumstances

For outdoor sessions, weather may require a change in location or date. If conditions prevent us from safely completing your session, we will contact you to discuss available options.

If a medical or family emergency affects your appointment, please reach out so we can review your situation.

If PAX must cancel and we cannot agree on a replacement date, we will refund payments for the service we cannot provide.

Preparing for Your Session

Please review your confirmation email for the location, arrival instructions, and any preparation details.

Let us know ahead of time about accessibility needs, location restrictions, or permissions needed for your session so we can discuss arrangements.

Session Details and Additional Requests

Your booking includes the time, locations, outfits, participants, and deliverables listed in the selected package or written agreement.

Requests beyond that scope are subject to availability and may involve additional charges. We will confirm any added cost with you before proceeding.

Delivery

Your booking details or project agreement will explain what you will receive and the estimated delivery timeline. Please tell us about any specific deadline before booking so we can confirm whether it is achievable.

Questions

For help with a booking, cancellation, or rescheduling request, contact:

PAX Creative Co.
SUPPORT@PAXCREATIVECO.COM